After-Sales Service Policy

At SGWRD, we are committed to providing exceptional after-sales support to ensure that our customers are satisfied with their purchase. Our after-sales service includes the following.  

1. Warranty Coverage

We offer a 1-year warranty on all our products, covering defects in materials and workmanship under normal use. The warranty period begins on the date of ETD.   

2. Repair and Replacement

If your product experiences a defect within the warranty period, we will repair or replace it at no additional cost. Please refer to the following table for service content:

 

Warranty Period	Type	Service
1-year	Repair of faulty	Free replacement
1-year	ISP Service	Free upgrade

To initiate a repair or replacement request, please contact our customer service team at sales@sensing-world.com.

3. Technical Support 

Our technical support team is available to assist you with any questions or issues you may encounter with our products. You can reach us sales@sensing-world.com：Available on our website during business hours.

4. EReturn and Exchange Policy 

If you are not satisfied with your purchase, you may return or exchange the product within 20 days of the purchase date. The product must be in its original condition and packaging. For detailed information, please refer to our Return Policy.

5. Spare Parts and Accessories

We provide a range of spare parts and accessories for our products. If you need a replacement part or an additional accessory, please visit our online store or contact our customer service team.

6. Customer Feedback

We value your feedback and are continuously striving to improve our after-sales service. If you have any comments or suggestions, please contact us at sales@sensing-world.com.

Contact Us

For any after-sales inquiries or assistance, please contact us at sales@sensing-world.com.